Billing & Insurance

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Financial Services and Insurance

 

Financial Services and Insurance:

Superior customer service is a priority for all departments at St. Vincent Hospital.  

 

Hospital and clinic bills are generated by a company named AR Services.  If an account is in arrears and goes into collection status the company that will be in contact with the patient is A1 Services. If you have questions regarding your bill you may contact the St. Vincent Hospital billing office at 719-486-7172.

 

Since billing insurance companies is a courtesy, as a service to our patients regarding finances, here is a list of "tips" that we hope will help make things go as smoothly as possible for you.   

Before your trip to the hospital (if possible):

Call your insurance company (the number is usually on the back of your card) for pre-authorization of services.  This could save you hundreds of dollars from the very beginning!

Bring these items with you:

Physician's orders or referrals

Your insurance card(s) if you have coverage

Photo I.D. with current mailing address

A telephone number where you can be reached
Any legal document to prove you have the authority to register and sign for someone other than yourself. Examples: Executor of Estate or Advanced Directive.

Be prepared to write a check for the amount your insurance will not cover.  Examples are your co-pay, amounts applied to your deductible, non-covered services, etc.  Call the business office to discuss payment options before your visit.

If you know beforehand that you will not be able to pay for your services and believe you may qualify for financial aid:

Call the main hospital number (719) 486-0230 or come into the main lobby.

Tell the front-desk receptionist you need medical care but you would like to speak with someone about your payment options.  The receptionist will route you to the appropriate person.

If you have insurance but want to speak with someone about charges, insurance coverage and your portion of the payment:

Call the hospital or your insurance company.  The business office staff and your insurance company representative is there to answer your questions.

The more you know about coverage, the more smoothly your claim and its handling will go after you are billed.

Top ten things that hinder or slow payment processing from insurance companies:

Incorrect (or missing) social security number (numbers transposed)

Outdated employee address

Outdated insurance card - (expired insurance)

Incorrect name (always use your legal name)

Incorrect guarantor (who is the card-holder?)

Failure to return a phone call or letter request for additional information needed to process claim

Invalid insurance company address for claims processing

Invalid date of birth

Incorrect Primary / Secondary carrier

Incorrect employer information (contact name and phone number)

If you receive a bill from the hospital indicating a problem with your insurance company:

Follow instructions in the letter to make sure everyone has the information needed to process the claim

As you can tell, most payment issues can be taken care of long before you receive an invoice for your charges. Questions are part of our job and we are happy to answer them.  Thank you for choosing St. Vincent General Hospital for your healthcare needs.

 

St. Vincent Hospital Financial Counselor
719-486-7172  
   
Available resources for download:

Financial Assistance - see the financial assistance page, link available in the footer of this website.

Billing Definitions
Patient Responsibilities
Insurance Terms

Hospital and clinic bills are generated by a company named AR Services.  If an account is in arrears and goes into collection status the company that will be in contact with the patient is A1 Services. If you have questions regarding your bill you may contact the St. Vincent Hospital billing office at 719-486-7172.